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Frequently Asked Questions

Below are questions we regularly receive from customers and our relevant answers.

  • Q. What are your opening hours?
    A. We are open from 9am - 6pm Weekdays and from 9am - 1pm on Saturday.
  • Q. Do you open during Public & Bank Holidays?
    A. No, our support staff deserve a rest on these days.
  • Q. Will your system work on Windows Vista?
    A. Yes.
  • Q. Will your system work on Windows 7?
    A. Yes.
  • Q. Do you make a charge for paying by Credit or Debit card?
    A. No.
  • Q. Do I have to wait weeks for training?
    A. No, there are training videos, an instant messaging service and support staff that are happy to help you through the business process.
  • Q. Can I use your software on more than one machine without having to pay an additional licence fee?
    A. Yes, we do not charge a licence fee, so you can use our software anywhere in the World providing you have access to the Internet.

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© Copyright 2022 Sky Insurance Services Group Ltd - All rights reserved. is a trading name of Sky Insurance Services Group Limited who is authorised and regulated by the Financial Conduct Authority. Sky Insurance is connected for the purposes of the Insurance Companies Regulations 1994 to Universal Insurance Company (Guernsey) Ltd who is authorised and regulated by the Guernsey Financial Services Commission.